These conditions apply to reservations processed through the website www.casaruralsanandresdeteixido.com. The formalized reservations constitute a contract between you (hereinafter the Client) and the company whose fiscal data are indicated in the Legal Notice of this website.

Marta María Santalla Castro (hereinafter Casa Rural San Andrés de Teixido), with registered office at A Garita S/N, 15565, As Somozas, A Coruña and DNI/CIF: 76412388V.

The following channels are available to customers to address their requests, questions or complaints:

- Web contact form
- Email [email protected]

The request and processing of reservations on this website implies full and unconditional acceptance of the Legal Notice and Privacy Policy of the Web along with these general conditions of contract, in its latest version, without prejudice to the particular conditions of the reservations that are available in the process. Therefore, we advise you to read these conditions before requesting or formalizing your reservation and each time you access our website, as we reserve the right to change, modify, add or delete at any time part of these general conditions.

LEGAL REGULATION
These general conditions are subject to the provisions of Law 7/1998 of 13 April on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, subsidiarily, the Civil Code and the Commercial Code.

CLAUSE
The formalization of reservations through the Web is subject to the following clauses:

1. MANIFESTATIONS: THE USER DECLARES:
To be of legal age and have full capacity to formalize the reservation, stating that he/she understands and understands all the conditions found on the Web.
That the information provided when formalizing the reservation is true, complete and concise.
That he/she confirms the requested reservation and especially the dates indicated, the number of rooms, people, accommodation and the chosen regime.

2. ACCESS TO THE WEBSITE
Access to this website is the responsibility of the user.

3. CONTRACTING OF PRODUCTS AND SERVICES THROUGH THE WEB:
The present general conditions must be accepted by you before formalizing the reservation. The contract may be validly formalized in any of the languages available on the Web.

4. THE PROCESS OF FORMALIZATION OF RESERVATION ON THE WEB IS DEVELOPED IN 4 STEPS:

• Availability: Search for dates, number of people and rooms.
• Choice of room/s
• Recapitulation of the reservation, collection of the client's data and confirmation
• Payment by virtual POS
• Mailing: The client will receive the details of his reservation by e-mail, along with a number that will identify it (locator).
  

5. PRICE AND PAYMENT:
5.1. The conditions, price and payment of the projected stay are those expressly determined in the rate conditions included in the page where you make the reservation. You will be able to see the definition of rates in the page rates.
5.2. Promotions and offers are only valid for as long as they remain accessible to the recipients of the service.
5.3. The prices indicated on the Web are Retail Prices, VAT included. The transaction shall be made in EUROS, regardless of the customer's origin.

6. CANCELLATIONS OF THE RESERVATION:
The customer who wants to cancel, cancel or modify the reservation made must communicate it by e-mail to [email protected]
If the cancellation, cancellation or modification is communicated more than 10 calendar days before the scheduled date of arrival, the full amount will be refunded.

If the cancellation, cancellation or modification is communicated less than 10 calendar days before the scheduled date of arrival, the customer will lose the full amount of the deposit.

7. MODIFICATIONS TO THE RESERVATION:
Modifications to the confirmed reservation will only be accepted in these cases:
If the modification involves a change of dates of entry and/or departure of the accommodation establishment, it can only be changed if there is new availability of dates and/or establishment and provided that the modification is requested before 10 calendar days to the date of entry to the accommodation. It may be changed for dates prior to the dates initially booked and later provided there is availability.

8.CHECK-IN AND CHECK-OUT TIMES
Check-in will be from 15:00 and check-out before 12:00
These schedules could be flexible, if the circumstances of the accommodation allow us to provide cleaning and reception services at other times, ask us about your specific case and we will inform you

9. DUTIES OF THE USER:
During the stay in the accommodation user assumes the responsibility of himself and the companions to comply with the legal duties in force at all times according to the tourist regulations and, especially, to the duties:

1. To respect at all times the rules of good coexistence and hygiene and to comply with the obligations of the Rules of Use or Internal Regime of obligatory compliance.
2. To communicate any anomaly, damage or situation of risk detected in the building or facilities. In the event of any damage, the holder of the reservation must communicate it to the management and always before the day of departure to avoid misunderstandings. The client must pay the cost of the damage.
3. Leave the accommodation in the same good state of order and cleanliness as at the time of arrival.
4. During the stay it is not allowed to play music or make noises above 57 decibels from 07:00 to 22:00 and 47 decibels from 22:00 to 07:00. It is not allowed to hold parties that may damage the accommodation or cause nuisance to the neighborhood. In any case, in those municipalities that have approved them, the noise, vibration and coexistence ordinances must be respected, if they are more restrictive than the general, particular and special conditions of the reservation.
5. The number of people staying overnight in the accommodation must be exactly the same as indicated in the e-mail "Booking confirmation". Failure to comply with these obligations will result in the automatic cancellation of the reservation with total loss of the price paid.
6. Visits are not allowed, without the prior knowledge and consent of the owner or manager, by non-residents of the accommodation, nor the use of common services intended exclusively for the owner of the reservation and the number of companions specified.
7. Pets are not allowed.
8. Please make rational use of the heating. It is recommended to set it at a maximum of 21 degrees, which is the ideal temperature for comfort. The fact that the radiators are cold does not mean that the heating is not working. It will indicate that the temperature is adequate. The house needs a few hours to reach the desired temperature and the fact of setting it to more degrees does not imply a higher heating speed.
9. The establishment will not be responsible for any loss, damage or cancellation or any additional expenses incurred by the client during their stay. Nor for any cause beyond the control of the owner or manager. The management is not responsible for lost or forgotten objects; however, if during the cleaning process any object is found in the house owned by a guest, the owner will not hesitate to send it to the address indicated by cash on delivery.
10. The management of the establishment will be grateful for any suggestions you may offer in order to make future stays more pleasant.

10. NOTIFICATIONS
All notifications, requirements, requests and other communications to be made by the parties in relation to these general conditions, should be made via e-mail [email protected] or through the contact form available on the web.

11. NULLITY OF THE CLAUSES
If one or more of the clauses included in these general conditions is declared totally or partially null or ineffective, this will affect only that provision or that part that has been so declared, subsisting the general conditions in everything else, having such provision, or the part of it affected, for not put.

12. ACCEPTANCE
The request and the formalization of the reservation necessarily imply that each and every one of these general conditions, considered as an integral part of the reservation and completed with the conditions of the tariff and the specific applicable legislation, are expressly accepted by you.

13. APPLICABLE LAW AND JURISDICTION
This contract shall be governed by Spanish law and for any dispute that may arise with respect to its validity, execution, performance or termination, in whole or in part, the parties, expressly waiving their own jurisdiction if any, expressly submit to the jurisdiction and competence of the Courts and Tribunals of the province of Lugo

Conditions updated as of August 20, 2022